Director of Health Systems Implementation

In the U.S. alone, over 30 million patients per year are prescribed care via paper and fax. The ordering process is long, complicated, and yields an 83% error rate. Discharges are delayed, patients are stuck in care facilities, and often readmitted shortly thereafter if they do not receive the life-saving products they need.

The world is transitioning to digital ordering. At Parachute Health, we’re leading the charge with a platform that is 10 times faster than the status quo. We connect with major hospitals, payors, and suppliers of life-saving products. Our vision of a “delightfully simple” digital ordering experience for clinicians pushes us forward to transforming the world of post-acute care. 

Founded in New York City, Parachute Health is the leading post-acute software platform with a network of over 3,000 supplier locations and 370,000 clinicians across 60,000 healthcare facilities across all 50 states. We help millions of patients each year access medical equipment, supplies and services they need quickly and reliably.

What You’ll Do

• Digital Transformations – Work closely with our Customer Success team to coordinate partner launches post-sale. Onboard health systems, payors, and post-acute referrals to the Parachute Platform utilizing strong project management principles. Partner with customer leaders to drive rapid growth of Digital Ordering across their network.
• Activations – Dig deep on process and recommend workflow solutions to streamline client operations and improve the user experience. Retain clients by using feedback and data to identify at-risk behaviors and proactively engage with clients to provide solutions. 
• End User Training – Roll-up your sleeves to lead demos & trainings tailored for each partner and ensure users have appropriate support 
• Integrations – Become an expert in Parachute Platform interoperability and utilize our many EHR integration opportunities to embed seamlessly within our partners’ workflows
• Data Reporting – Develop and share insights externally to partners and collaborate on opportunities/challenges cross-functionally
• Process Improvement – Identify and execute on process improvements to make our onboarding and transformation process more effective, involving close collaboration with Customer Success, Account Management, Product Marketing, and other teams
• New Product Launches – Show partners the delightfully simple experiences we build and roll them out, communicating feedback to our Product teams

About You

• Process oriented; develop roadmaps to operationalize account strategy
• Problem solver; adaptable with a relentless solutions mindset 
• Demonstrated leader and self-starter within a cross-functional team
• Strong communicator who can extract and synthesize info from experts 
• Customer centric with expertise in account or client management 
• Fast-learner who can come up to speed on detailed topics quickly

Requirements

• Passionate about improving patient outcomes in the healthcare space
• Minimum 5 years in consulting or project-based work in healthcare
• Customer-facing experience within healthcare, focusing on institutional players (hospitals, health systems, payors) preferred
• Prior software or SaaS experience highly preferred 
• Willingness to travel at least once a quarter, dependent on customer and company needs

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with the option to work at our offices located in Chicago and New York City
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays – 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement
• Annual stipend for education and development

Base Salary

$110-165k